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By Sgt. 1st Class Doug Sample, USA
American Forces Press Service
WASHINGTON, April 26, 2004 -- Acknowledging that problems persist in the military mail system, Defense Department officials said they are taking steps to improve the process.
A report this month by the General Accounting Office, which oversees government agencies and spending, said long-standing problems with military mail delivery need to be resolved.
DoD is aware of the problem and is working to remedy it, said Charles S. Abell, principal deputy undersecretary of defense for personnel and readiness, in an interview with the American Forces Radio and Television Service.
"Mail is very important to our service members and their families, and thus it's very important to the Department of Defense and the leadership," Abell said. "Every time we identify a glitch in the process, we move immediately to fix it."
According to the GAO report, more than 65 million pounds of letters and parcels were delivered to troops serving in Operation Iraqi Freedom in 2003, and problems with prompt and reliable mail delivery surfaced early on.